Controlling accesses on mobile using the WeezAccess app

Easy, fast and efficient, the WeezAccess control app allows you to scan your event’s tickets using your smartphone’s camera. It is available for free on the Appstore and the Google Play Store

When an internet (Wifi or 4G) connection is available at the location of the event, your control data is updated between the server and every connected device. Automatic updates occur every 30 seconds, synchronising all the devices together. Tickets sold on location at the box office and at the last minute online are recognised by the smartphones. 

You can use several devices simultaneously. If the internet connection is interrupted, you can keep controlling tickets since you don’t need a Wi-fi connection to scan tickets. Synchronisation will occur when the device is connected again. 

You can find the paper version of the user manual here. We recommend that you print it to keep it handy, if needed, on the day of the event. Among other things, you will find the support number you can contact on evenings and weekends in the event of a technical emergency. 

1. Connect to the Internet (Wi-Fi)

The WeezAccess app requires an Internet connection during login and download of control data. Go to your phone’s Wi-fi settings to find the network you would like to connect to and access it using the password, or check that your phone is connected to the 4G network. 

2. Login to your Weezevent account

Type your Weezevent account’s username and password and click on “Login”. 

Note: to login, you must have created an operator in the Access Control section of your account, which you can access via Tools > Access Control > Operators.

Your active lists’ data starts downloading once you have logged in. 

3. Selecting the list

Select the required access control list(s) for  your event then click on "Download".

For more information about access control lists, please read our article dedicated to this topic.

Note: you can create specific access control lists from your Weezevent account by going to Tools > Access Control > Access Control Lists.

4. Scan your tickets

4.1 Validation

Scan mode

Place the ticket under the device’s camera and aim for the centre of the barcode. The device must be 2 to 8 inches away from the barcode..

Entry mode

If the barcode is poorly printed or unreadable, you can use the manual entry mode. Touch the screen then type in the barcode number on the printed ticket. Click on submit. The status of the ticket is displayed. 

List mode

Enter the name of the attendee - or the first letters of their name - into the search field then click on Search. Scroll down the list if necessary and click on the relevant row. Click on Validate to validate the ticket. 

4.2 Shortcuts

If your smartphone is connected to the Internet, synchronisation is automatic at a set time interval (defined in your settings).

By default the interval is set to 30 seconds. You can reduce this to 5 seconds however please be aware that this uses more power. 

 

The circle on the lower left corner indicates the device’s sync status::  

  • Red: initial synchronisation not completed or the device has not been synchronised for over 30 mins.  

  • Orange: No synchronisation for 5 mins 

  • Green: synchronised device

4.3 Ticket status

Valid ticket

Ticket previously scanned

Unknown ticket

The ticket is valid and has been scanned. The first and last names and ticket type appear.  

The ticket has already been scanned. The scanning time and name of the scanning device appear. 

The ticket is not in the list loaded to the device. 

5. Additional features and options 

Click on the Menu icon on the bottom left to access the following elements:

Session data

See the selected access control list, the operator ID used to login and the name of the device.

Statistics

Displays detailed stats about the scanned tickets by category and sub-category. 

Advanced settings

Access the app’s advanced settings: synchronisation frequency, In/out mode, pairing mode, sound alerts, etc.  

The “IN” mode allows you to scan tickets to get people in (default setting). The “OUT” mode allows you to manage the exit of attendees. You can toggle between the two.   

Note that the OUT mode is optional. When you activate it (scanning exits) the device will only scan in OUT mode and when you deactivate the device, it will automatically reset to IN mode. 

Diagnostics

Click on this button to get information about the battery level of the device, the status of your internet connection, etc.

End access control

Click on this button to end your access control session (See section 6 for more details)

Pairing mode

Can be used to scan a second barcode and pair it with an attendee. For instance: running races where you need to scan an e-ticket then pair a bib-number to it.  

Step 1: Scan the attendee’s ticket

Step 2: Pair the second barcode

 

6. End access control

Once the control is done, click on the Menu icon then End Access Control. Two situations can occur: 

  • The device is connected to the Internet: Click on "Sync and close" to update the latest data and end the scanning session. 

  • The device is not connected to the Internet: Connect the device and repeat the command. You cannot close the app without having synched the scanning data (to prevent data loss). Synchronisation will happen once the device is connected again.

 

7. Troubleshooting

I cannot login

Check that you are connected to the Internet. Check your login username and password.

The app is frozen

Force the closure of the app and open it again (double click on the round button at the bottom of the iPod then slide the app upwards).

I cannot exit the scanning screen

Step 1: Force the closure of the app and open it again (double click on the round button at the bottom of the iPod then slide the app upwards). Connect the iPod to the Internet. Check the connection by opening a Safari page. Open the app again.

Step 2: If step 1 has not solved the problem, and if you have not yet started to scan tickets, go to the iPod settings. Click on WeezAccess. Activate “Delete data”. Open the app again. Repeat a second time if needed.

The data is not synchronising

Check that you are connected to the Internet. Launch a forced synchronisation. Check your synchronisation interval in “Settings”.

I cannot see my list in the selection 

Check that you are connected to the Internet. Check that your list is active and not archived in your Weezevent account. Check the access control list’s operator access rights. 

The barcode cannot be read

Slowly move your device by moving closer then away from the barcode. The barcode should be at the centre of your screen. If this does not work, enter the barcode manually using the “entry” mode or look for the attendee in “list” mode.