Setting up my Weezevent Ipad box office

 

Please click here to rent your Weezevent iPad box office. 

1. Getting started 

The parcel you will receive should include the following: 

-  Thermal printer (1)

-  iPad (2)

-  WeezBox (3)

-  Printer power cable (4)

-  Cable to connect your printer to your WeezBox (USB A / USB B) (5)

-  Your rolls of tickets (6.1) or tickets with stubs (6.2)

The first step is to connect the printer to the power network and link your printer and WeezBox using the USB (A/B) cable

 

     

Insert your tickets – with stubs or in rolls – in the printer, making sure that you insert them in the correct printing orientation.

For rolls of tickets – the blue part should come out of the printer / for tickets with stubs – please insert the blue part first.

You can now connect to your WeezBox from your iPad settings. The name of the box is WeezBox [+the box number]. The password is weezeventbox.

Once the connection is established, you can open the Arthur app. 

Click on Wi-Fi settings at the bottom of the app screen and connect to your local Wi-Fii network then go back to the iPad settings and connect again to the WeezBox.

You are ready to go.

2. Make your first sales 

To start selling, select the available ticket from the Settings menu of the app, then click on Print.

Once you have made this selection, confirm the setting, wait for all the lights to turn green and print a test ticket to check that everything is formatted correctly.

If your settings are correct, your printed test ticket should include all the information you expect: 

3. Troubleshooting 

3.1 I can’t connect to my WeezBox 

  • My WeezBox network does not appear in my iPad settings  

Please check that your Weezbox is plugged into a power socket and that its lights are on. In the iPad settings’ Wi-Fi section, check that the Wi-Fi is enabled and that the WeezBox network is selected (password is weezeventbox).

  • My WeezBox network appears in my iPad settings, but the connection fails regularly 

In the iPad settings’ Wi-Fi section, next to each network, please click on the (i). If the message “Forget this network” appears, please click on it. Then select your WeezBox network again (password is weezeventbox).

  • My WeezBox network appears in my iPad settings, my iPad is connected to the network, but the Arthur does not recognise it 

Are you connected to the Internet using an RJ45 ethernet cable? If so, it must be connected to your WeezBox’s (LAN/WAN) Internet port. If you are connected to the wrong port, please disable the Wi-Fi on your iPad, unplug your Weezbox from the power socket, disconnect the ethernet cable(s) then plug your WeezBox again. After 5 minutes, connect the ethernet cable(s) again in the correct ports. Enable the Wi-Fi on your iPad again. 

3.2 I can’t connect to the Internet 

  • I would like to log into the Wi-Fi but my network does not appear in the Arthur app list 

Please check that your Internet router is close enough, plugged and turned on. Please ensure that is has been correctly set-up. Please check that your Wi-Fi network works on other devices. If there is an issue, please get in touch with your internet provider’s tech support service.

  • I am connected to a Wi-Fi network but the Arthur app tells me I am not connected 

Please ensure that the Wi-Fi network was correctly set-up and that it does not go through a captive portal. For more information about compatible networks, please click here 

  • I am connected using an ethernet cable but the Arthur app tells me I am not connected 

Please ensure that your wire network was correctly set-up and that it works on other devices. Please check that your cable is plugged to your WeezBox’s Internet (LAN/WAN) port. If you are connected to the wrong port, unplug your Weezbox from its power socket, disconnect the ethernet cable(s) then plug your WeezBox again. After 5 minutes, connect the ethernet cable(s) again in the correct ports and start the set-up again.

3.3 Printer not detected 

  • The Arthur app does not detect any printer 

Please ensure that the printer is connected to your WeezBox using the USB cable, that it is powered and that the paper is correctly inserted. If the light is not green, press the button on the front of the printer until the LED light blinks 4 times. Then release the button and let the printer reset.

If several WeezBoxes are connected to the same Wi-Fi, we strongly recommend that you use a LAN network (RJ45 ethernet).

IMPORTANT: Your Wi-Fi network must allow our Weezboxes, i.e. external routers, to connect.

If it is not possible, the event planner must use a 4G dongle. Weezevent cannot guarantee the quality of the network using a 4G dongle.

For more information, please read our dedicated article.