Set up my Weezevent ticket office

The Weezevent GUICHET allows you to sell and print tickets.

 

Go here to rent your Weezevent ticket office.

1. Pack contents

2. Installing the equipment

3. Connect the WeezBox to the Internet

4. Connect to your Guichet

5. Run print tests

Appendix 1: Connection to the WeezBox interface

Appendix 2: Using a Zebra printer

Appendix 3: Using an Evolis printer

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1. CONTENTS OF THE PACK

When you receive your parcel, your counter will consist of :

1. WeezBox + power cable
2. Thermal printer + power cable + USB cable 
3. The consumable chosen (counterfoil, roll, labels, card)
4. (optional) An iPad or other tablet/computer.

Any terminal capable of displaying a website is functional.

The counter can be accessed at the following address: https://kiosk.weezevent.com

2. INSTALLING THE EQUIPMENT

The equipment must be connected according to the diagram below:

 

🖍️ Connecting the WeezBox

1. Power supply 
2. USB connection for printer 
3. RJ45 port for internet connection

🖍️ Connecting the printer

1. USB connection to the Weezbox
2. Power supply

  3. CONNECTING WEEZBOX TO THE INTERNET

⚠️ Network configuration

The network on which you are going to connect your counter must accept the following protocols and ports:

• Protocol web socket over TCP 
• port 443

However, this configuration is still very common and your network should allow it "by default".

⚠️ For reasons of stability and optimum performance, we recommend that you use your WeezBox via a wired network (Ethernet). Connection via a WIFI network is also possible.

Cable connection 

1. Make sure that this cable provides access to the Internet.
2. Plug the cable into the network socket on the WeezBox.

WIFI connection

⛔ No captive portal (no identification portal)

The wifi network can only be configured using a standard connection (SSID + WPA/WPA2 password).

1. Connect to the WeezBox interface (see Appendix 1).
2. Choose your network and enter the network password.

💡The blue pictogram indicates that you are connected to this network.

Check that the WeezBox is connected to the Internet

1. Connect to the WeezBox interface (see Appendix 1).
2. Check the status bar at the top of the page
   
   .- Ethernet : connected by cable
   .- WIFI : connected by WIFI
   .- Internet : connected to the internet
   .- Weezevent : connected to the Weezevent servers
3. Check the status of the top banner is green as below.

If the banner says this, check your internet connection.

4. CONNECTING TO YOUR COUNTER

 Connect your tablet/computer to the internet.

⚠️Beware, the Weezbox does not provide access to the Internet.⚠️ 

If you have opted for the Weezbox's WIFI connection and you have connected to it to configure it, you will need to change your WIFI network to one that broadcasts the Internet properly.

1. Open your web browser (Google Chrome, Safari) and enter the URL
   https://kiosk.weezevent.com/
2. Log in with the operator ID you created in your back office: Tools > Ticket office > My ticket office > Operator. Please note: only one operator per ticket office
3. When you log in for the first time, select the NO PRINT option.
4. Go to the counter settings: Select a printer, then select the configuration according to the ticket model (Zebra printer) or Member Card (Evolis printer).

💡The information displayed on the selected printer corresponds to :

- 900087: Printer serial number

- ZTC GX420D: printer model

- BOX E4:5F:01:80:60:52: WeezBox identification number

If you have connected several printers, check the printer serial number on the back of the printer.

  5. RUN PRINT TESTS

1. Once you have selected the printer and configuration, click Save.
2. The configuration window opens. Wait until all the LEDs are green.
3. Print a test ticket to check that the printer is correctly calibrated

 

If the configuration has been carried out correctly, your test tickets will come out with all the information on them:

 

💡 If no test tickets print at this stage, you can reset your printer (Appendix 2) and restart the print tests.

 

APPENDIX 1. CONNECTION TO THE WEEZBOX INTERFACE

1. Connect your computer/tablet to the WIFI network emitted by the WeezBox. It should look like this weezbox-XXXXXX. The 6 "X" represent its number. 
2. Log on to http://wzbx.weezevent.com/

The expected interface is as follows

 

💡 If the rendering is this one, this implies you are not connected to the WIFI network emitted by the WeezBox.

APPENDIX 2. INSTALLATION OF A ZEBRA PRINTER

Paper models available:

Three types of paper are available, depending on your use:

• Thermal counterfoil tickets 
• Blue thermal roller
• Adhesive thermal labels (A6 badges)

Loading paper in the printer :

Loading thermal counterfoil notes	Loading rolls of thermal tickets/adhesive thermal labels

Resetting the printer :

If the LED is not green, press and hold the button on the front of the printer until the LED flashes 4 times (the printer reset is shown in the video below). Release the button. Let the printer reset.

Resetting a Zebra GX420D printer :

Resetting a ZEBRA ZD621 printer :

 

 

APPENDIX 3. INSTALLATION OF AN EVOLIS PRINTER

 

Ribbon installation and card thickness adjustment

1. Open the top cover of the printer
2. Insert a new ribbon flat, lugs towards you
3. Set the card thickness dial to position 24
4. Close the cover and leave the printer to its own devices

Loading cards into the printer :

1. Open the housing cover (1 in photo)
2. Insert the plastic cards (maximum 50) into the slot
3. The cards must be printable side up (white side). If the card is perforated (so that it can be worn around the neck, for example), the hole must be on the right-hand side of the white face.
4. Close the cover of the card slot

Configuring your counter

1. Open your web browser (Google Chrome, Safari) and enter the URL https://kiosk.weezevent.com/

1. Log in with the operator ID you created in your back office: Tools > Ticket office > My ticket office > Operator. Please note: only one operator per ticket office
2. When you log in for the first time, select the NO PRINT option.
3. Go to the counter settings: select your printer, then select Member Card

In case of configuration difficulties, contact your Project Manager, or Weezevent Customer Service on 01 86 65 24 00 (or 01 86 65 24 24 after 7pm and at weekends).

 

 

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1. Getting started 

The parcel you will receive should include the following: 

-  Thermal printer (1)

-  iPad (2)

-  WeezBox (3)

-  Printer power cable (4)

-  Cable to connect your printer to your WeezBox (USB A / USB B) (5)

-  Your rolls of tickets (6.1) or tickets with stubs (6.2)

The first step is to connect the printer to the power network and link your printer and WeezBox using the USB (A/B) cable

 

    

Insert your tickets – with stubs or in rolls – in the printer, making sure that you insert them in the correct printing orientation.

For rolls of tickets – the blue part should come out of the printer / for tickets with stubs – please insert the blue part first.

You can now connect to your WeezBox from your iPad settings. The name of the box is WeezBox [+the box number]. The password is weezeventbox.

Once the connection is established, you can open the Arthur app. 

Click on Wi-Fi settings at the bottom of the app screen and connect to your local Wi-Fi network then go back to the iPad settings and connect again to the WeezBox.

You are ready to go.

2. Make your first sales 

To start selling, select the available ticket from the Settings menu of the app, then click on Print.

Once you have made this selection, confirm the setting, wait for all the lights to turn green and print a test ticket to check that everything is formatted correctly.

If your settings are correct, your printed test ticket should include all the information you expect: 

3. Troubleshooting 

3.1 I can’t connect to my WeezBox 

• My WeezBox network does not appear in my iPad settings  

Please check that your Weezbox is plugged into a power socket and that its lights are on. In the iPad settings’ Wi-Fi section, check that the Wi-Fi is enabled and that the WeezBox network is selected (password is weezeventbox).

• My WeezBox network appears in my iPad settings, but the connection fails regularly 

In the iPad settings’ Wi-Fi section, next to each network, please click on the (i). If the message “Forget this network” appears, please click on it. Then select your WeezBox network again (password is weezeventbox).

• My WeezBox network appears in my iPad settings, my iPad is connected to the network, but the Arthur does not recognise it 

Are you connected to the Internet using an RJ45 ethernet cable? If so, it must be connected to your WeezBox’s (LAN/WAN) Internet port. If you are connected to the wrong port, please disable the Wi-Fi on your iPad, unplug your Weezbox from the power socket, disconnect the ethernet cable(s) then plug your WeezBox again. After 5 minutes, connect the ethernet cable(s) again in the correct ports. Enable the Wi-Fi on your iPad again. 

3.2 I can’t connect to the Internet 

• I would like to log into the Wi-Fi but my network does not appear in the Arthur app list 

Please check that your Internet router is close enough, plugged and turned on. Please ensure that is has been correctly set-up. Please check that your Wi-Fi network works on other devices. If there is an issue, please get in touch with your internet provider’s tech support service.

• I am connected to a Wi-Fi network but the Arthur app tells me I am not connected 

Please ensure that the Wi-Fi network was correctly set-up and that it does not go through a captive portal. For more information about compatible networks, please click here 

• I am connected using an ethernet cable but the Arthur app tells me I am not connected 

Please ensure that your wire network was correctly set-up and that it works on other devices. Please check that your cable is plugged to your WeezBox’s Internet (LAN/WAN) port. If you are connected to the wrong port, unplug your Weezbox from its power socket, disconnect the ethernet cable(s) then plug your WeezBox again. After 5 minutes, connect the ethernet cable(s) again in the correct ports and start the set-up again.

3.3 Printer not detected 

• The Arthur app does not detect any printer 

Please ensure that the printer is connected to your WeezBox using the USB cable, that it is powered and that the paper is correctly inserted. If the light is not green, press the button on the front of the printer until the LED light blinks 4 times. Then release the button and let the printer reset.

If several WeezBoxes are connected to the same Wi-Fi, we strongly recommend that you use a LAN network (RJ45 ethernet).

For more information, please read our dedicated article.