At the request of a buyer, you can modify the details of their ticket or registration, such as their name, email address, or any other field requested during registration (e.g. date of birth, address, phone number).
Log in to your account and go to the event of your choice.
Click on the Attendees menu and select Manage attendees or Manage orders, depending on what you wish to update.
1. Edit Order Information
Search for the order using the search bar. You can search by name, first name, email address, ticket number, order number, or even barcode.
Click on the order to view its details — including content, associated tickets, and total amount.
To edit information related to the buyer, scroll down to the Buyer Information tab and click Edit.
You can update the name, first name, email address, or any custom field.
If you change the email address, don’t forget to click Actions > Resend Order to send the updated order confirmation and attached tickets to the new email.
2. Edit Participant Information
Search for the participant using the search bar. You can search by name, first name, email address, ticket number, order number, or barcode.
Click on a participant to view the ticket details and edit them.
At the Information step, click Edit, then update the desired fields.
Click Save to confirm — the name shown on the ticket will be updated accordingly.
Tip: If you update the participant’s email address, you can resend their ticket by clicking Actions > Send ticket to the attendee
