Step 7: Communicating with Your Members

The Campaigns module centralises your communications and streamlines the distribution of key information throughout your event. Whether your messages are general or targeted, campaigns can be sent via email or SMS to ensure each message reaches its intended recipient at the right time.

Sending E-mails and SMS to Members

From your event dashboard, navigate to the Communication tab and open the Campaigns module.

To create a new campaign:

• Click on Create a campaign
  
• Give it a name and select the type of campaign you wish to send (E-mail or SMS).

E-mail Campaign Content

Enter the subject of your campaign, and create the email content using the text editor, where you can include dynamic fields (such as first name, surname, or even documents).

You may also include:

• Images
• Videos
• Links
• Attachments (Ensure the total email size does not exceed 10 MB)
  
  

E-mail Sender

Select the email signature you wish to use to communicate with your members.

Recipients

You can target specific groups depending on your requirements. Campaigns can be sent to:

• All assigned members
  
  
• Some members according to their status
  
  
• Some shift categories, shifts and/or tags  
  
  
• Certain categories of accreditation and/or certain accreditations
  
  
• Some members (individually selected members)
  
  
• Some custom views
  
  

Delivery (scheduling the campaign)

Choose whether to send the campaign immediately or schedule it for a later date and time.

Summary

Before sending, you will be shown a summary that includes the number of recipients and, if applicable, the cost of the campaign.

Tracking and Statistics

Once your message has been sent, you can access a detailed report on the campaign’s performance. By clicking on the campaign, you can view:

• Open rate
• Click-through rate
• Number of messages sent
• List of volunteers who did not receive or open the message
  
  

These insights will help you monitor engagement and carry out targeted follow-ups if needed.