How does the Weezevent buyer refundable service work?

Weezevent does everything in its power to give event organizers more and more tools, and buyer refundable service is one of them. It reinforces the services that you, event organizers, offer to your clients.

1. What is the refundable service offered through Weezevent?

The refundable tickets option is offered through Weezevent via Protect Group. It's a contract between Protect Group and the buyer. It allows you to simply offer a refund option for your buyers in case they are unable to attend your event.

You will find here the General conditions.

1.1 Organiser side

This service allows you to keep your income even in the event of ticket cancellations by buyers who have previously bought to this option.

This service, free of charge for you as an organizer, enables you to :

• Secure more sales, as it is reassuring for buyers to be able to subscribe to a refundable ticket option
• Offer your buyers more services 
• Reduce potential refund requests from your buyers, as the reservations and claims are being fully managed by Protect Group
• Avoid the often long and complex process of dealing with a provider in order to offer this service to your clients. Weezevent offers you a turnkey option to propose to your clients

The refundable tickets option is only available for eligible events. The conditions for an event to be eligible are as follows:

• The event is a paying event
• It is sold in Euros (€), Pounds (£), Swiss francs (CHF) or Canadian dollars (CAD).
• It has not yet started
• Reservations are deactivated

An order is eligible if : 

• the event is eligible
• the order amount is >0 €/£/chf/cad

1.2 Buyer side

When activated, the refundable ticket service appears as an optional service for your buyers, which they can choose whether or not to purchase at the end of the form.

It appears below the attendee and buyer forms that you have set up for your event:

• Form step :

• Payment step : 

• Confirmation step : 

• Confirmation email : 

The following notice is added on the confirmation email that the buyer receives. It appears below the order summary. A dynamic link enabling the refund request to be made is provided in this email - buyers must use this link exclusively.

This is a refundable booking. If you are unable to attend your booking due to unforeseen circumstances and you can provide the evidence listed in the Terms and Conditions here You may be entitled to a full refund.
Your booking reference is XXXXX.
Request a refund using the form here

The emphasis is on your offer and the information you wanted to collect, and the option is only presented at a later stage. It is perfectly integrated into the purchase tunnel, giving pride of place to your offer and information.

2. How do I turn-off buyer refundable ticket service for my event?

This option is activated by default on each of your eligible events (see eligibility criteria above).
If you do not wish to offer this option to your buyers, you can deactivate it at any time.

Go to Ticketing options > Additional service > Activate buyer refundable service > Unclick

However, you should be aware that refundable tickets service is compatible with a "zero refund" policy. In fact, by offering this option, it is not you as the organiser who refund buyers, but the provider. In addition, refund tickets under this option are not automatically put back on sale, so you keep control over the number of tickets on sale.

If you wish to reactivate it, simply change the setting and the option back to Yes.

3. FAQ