What to do if you have not received your transfer?


Are you not receiving your money transfers even though you have already sold tickets?

1. Check the date

The first thing to do is to check the date. We make payments every 1st and 16 of each month, if these are working days. Otherwise, you will need to wait for the following working day. From there, expect the money to appear in your account within 1-3 working days depending on your bank. 

2. Check your bank details 

After this time, if you still haven’t received anything, it could be that your bank details are not filled in. To check these, login to your Weezevent account. If this data is not filled in, a red banner reading “let’s work together!” will be displayed at the top of your screen. 

To edit your bank details, click on the bottom left of your screen on My organisation > Billing > Bank details.
Invalid bank details are displayed in a red banner above the “Let’s work together!” message.

Once you have filled in your bank details correctly, you just need to send an email to facturation@weezevent.com, specifying that your bank details are now valid. Please include your event planner ID, which you will find at the bottom left of your screen when you are logged into your management dashboard. 

3. Check your documents 

Did we ask you for documentation? If we have not received it, we may have put your payments on hold until we receive those. Indeed, for safety reasons, we need to ask for some documents - once you have sold one ticket - so the money can be wired to you. We ask you for the documents by email, at the email address that you have entered when you created your account. 

These document requirements depend on your situation. To know which ones you need to provide, log into the inbox linked to your Weezevent account and try to find the email we sent you about these documents (email from facturation@weezevent.com). If you can’t find it, think about checking your spam folder, it may be in there!

Once we have received and approved your documents, a confirmation email will be sent to you and the payments on hold will be wired. Expect 1-3 working days for the bank to process the payment before it appears on your account.