Managing participants allows you to track all orders placed at the event, regardless of their origin ( online, printed tickets, order entry, box offices, etc.).
Log in to your account and join the event of your choice. Click on the Attendees > Manage Attendees menu to :
- View the details of each participant
- edit information entered by buyers
- return/download tickets
- send back /download invoices
- download the list of participants by status/rate
- export database
- etc.
The participant manager is a real order tracking tool:
1. Search for a participant
Use the search bar to easily access the order you are looking for. You can enter: a last name, a first name, an email address, a ticket number or a barcode.
Then click on the search button.
You can also click on "Filters" to refine your search
Activate the filter of your choice and click on the Apply filters button to filter the list of orders according to the criteria entered.
1.1 Ticket source
- Online: tickets paid online by bank card and reservations done through the widget when the option is activated (Configure> Ticketing options)
- Box office: tickets entered via the interface kiosk.weezevent.com
- Manual entries: Orders entered via the back office of the event (menu Track > Enter Order)
- Invitations: Tickets sent using the Invitations feature (menu Communicate > Invitations)
- Stock Printing: batches of pre-printed tickets, counted in the turnover of your event. They are generated from the menu Selling > Stock printing
- Distributors: You can import tickets sold via resellers networks (Fnac, Digitick, Tickenet or other). They will then appear in your order management interface and in the event database for access control.
1.2 Ticket status
- Paid: tickets paid online by bank card, or offline by check, cash or other (payment of reservations, order through box office, manual entry, etc.).
- Unpaid: online or box office booking, manual entry not yet paid by the buyer. You can send reminders about your payment instructions to your customers and convert the reservation into a paid ticket once the payment has been received.
- Never checked-in: tickets that have never been scanned on the day of the event
- Deleted: Tickets deleted from your attendees database, they will be unknown to access control. You can restore the ticket at any time
Important: Deleting a ticket does not automatically refund the credit card used by the buyer for the order. This action is not automatic.
For more information about refunds, we invite you to click here if a participant made a mistake in their order.
If it concerns an event cancellation, please refer instead to this dedicated article.
1.3 Filter by date
Use this option to display orders placed on a particular date or period.
1.4 Promo code
This filter allows you to find tickets that have used a promo code, and also to view the code.
2. Upload list
Click on this button to export the list of participants and retrieve the data for each order: surname, first name, e-mail, answers to forms, etc. If you have selected display options, the list to be exported will be filtered according to the selected criteria.
If display options have been selected, the list to be exported will be filtered according to the selected criteria. For example, you can display a ticket type only, and then download a pdf list of the names of people who ordered that ticket.